Area Manager

Job Introduction

This is an involved and rewarding position managing standards across Ski Famille and Ski Vertigo chalets in a group of resorts. The focus is on achieving the highest possible standards of catering, cleanliness, maintenance, health and safety and general service.

You will constantly work to improve the quality of our product by supporting and coaching our chalet teams and Resort Managers. You will have a keen eye for detail and a guest focussed approach to managing staff performance and improvements. 

You will report to the Overseas Operations manager. This role is mainly Chalet focused however you will be expected to work alongside the Area Childcare Manager to ensure our full product is being delivered cohesively in all resorts.

You will be commercially aware and understand how to balance managing costs with maximising guest satisfaction and repeat bookings. 

This is an ideal position for someone with previous chalet or villa experience in the seasonal hospitality industry who is now looking to move into a more senior role or someone from outside of the ski industry with field based distance management experience, looking to enter this profession.

KEY RESPONSIBILITIES  AND TASKS

• Take responsibility in providing an excellent carefree holiday to all travelling guests
• Working with the Operations Manager, plan and deliver our pre-season chalet training courses and if necessary deliver ‘in situ’ resort remedial training
• Manage, motivate, and oversee the chalet team including pastoral care during their employment 
• Support the Resort Managers to provide superb hospitality to our guests
• Optimise chalet presentation and cleanliness and undertake regular, at least weekly, quality assurance checks in all properties
• Oversee property maintenance and internal soft furnishings and equipment purchases
• Support the Operations Manager in Transfer Day operations by managing an airport operation
• Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost
• Maintain and develop working relationships with all our key suppliers.
• Develop a close working relationship with UK colleagues and respond professionally and promptly to any and all information requests. 
• Working with the UK Recruitment Team source, interview and manage resources throughout the season
• Working with the Operations Manager manage underperforming staff and undertake disciplinary action if required
• Oversee the completing of all company paperwork including regular H & S checks professionally and clearly 
• In cooperation with the Executive Head chef oversee weekly food orders, chalet supplies, linen and wine orders, being mindful to careful stock control and management of resources
• Working with the Resort Assistants manage the stock and profit of our local ‘Honesty Bars’
• Overseeing staff accommodation and undertaking visits if required to current or potential new properties
• Control all your team's working hours and the legal recording of this
• Ensure resorts are closed down correctly in line with company guidelines at the end of the season
• Uphold the reputation of Ski Famille

REQUIREMENTS OF THE ROLE

• Previous experience in hospitality and catering and distance management of a young team
• A keen interest and preferably ability in cooking and catering
• Stamina and a sense of humour
• Excellent interpersonal skills, and ideally experience of delivering and designing training material. 
• Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
• A working knowledge of HACCP procedures
• Experience with Microsoft ‘Office’ programmes and ‘gmail/google drive’ IT programmes
• A ‘Can Do’ attitude with a strong problem solving background
• Great self-motivation, the ability to work without supervision and well developed organisational skills
• Friendly, flexible and enthusiastic
• Able to deliver excellent customer service in all circumstances and to guests of all ages
• An understanding of the differences between adult and child holiday needs
• Knowledge of snow sports is advantageous
• A strong experienced team player
• At least basic French language skills is preferable and would put you ahead of other applicants! 
• Availability for the whole season and pre/post season (October until mid May)
• Current Level 2 Food Hygiene Certificate
• We will conduct DBS (previously CRB) checks as well as taking up at least two references