Chalet Supervisor

Job Introduction

You will be a key part of our resort management structure, reporting to the Chalet Manager, who will have ultimate responsibility for resort chalet operations.

This is an ideal position for someone with previous chalet or villa experience in the seasonal hospitality industry who is now looking to move into their first step into management.  

Along with the Chalet Manager, you will be fully responsible for everything that occurs within the chalets within your resort and managing and motivating your team. You will also be expected to work closely with the resort childcare team and the Resort Assistants to ensure our product is being delivered cohesively.  

This is a very diverse role, it is an involved position requiring a high level of energy, commitment and a proactive approach.

KEY RESPONSIBILITIES  AND TASKS

• Working with the Chalet Manager motivating, and overseeing the chalet team including pastoral care during their employment 
• Take responsibility in providing an excellent carefree holiday to all travelling guests, by providing regular chalet visits in line with our website promises
• In cooperation with the Chalet Manager, place weekly food, chalet supplies, linen and wine orders, minimising all waste and overspend opportunities 
• Ensure food standards and product delivery is delivered at the highest level, in line with our company menu, undertaking regular checks and offering ‘in situ’ training if required
• Provide a welcoming family friendly environment in everything that you do
• Display a well-developed knowledge of your resort and the activities and facilities on offer to guests
• Ensure you are always attentive to the needs of your guests and actively seek out opportunities and revenue streams and sales opportunities to make their holiday fun, trouble free and generating revenue for Ski Famille/Ski Vertigo
• Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost  
• Maintaining and developing working relationships with all our key suppliers, ie chalet owners and local shops
• Develop a close working relationship with UK Head Office staff and respond professionally and promptly to all information requests 
• In cooperation with Resort Managers ensure all weekly company paperwork including regular H & S checks are is submitted professionally and clearly
• Working with the Resort Manager, undertake regular staff accommodation checks and manage concerns efficiently 
• Undertake weekly chalet checks and monitor, manage and provide feedback to the chalet team concerning chalet standards.  Working with your line manager providing training ‘in situ’ if required too
• Working with the Resort Manager, control all your team's working hours and the legal recording of this
• You will be a key player in delivering our resort start of season training programme and as such should be comfortable communicating to a group of people within a training environment 
• Uphold the reputation of Ski Famille & Ski Vertigo

REQUIREMENTS OF THE ROLE

• Previous experience in high end hospitality delivery with a critical eye for detail
• Experience of managing a young team 
• A keen interest and preferably ability in cooking and catering
• A working knowledge of HACCP procedures would be advantageous
• An understanding of good stock management practices
• Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
• Great self-motivation and organisational skills
• Friendly, flexible, enthusiastic, approachable, and diplomatic
• Able to deliver excellent customer service in all circumstances & to guests of all ages
• An understanding of the differences between adult & child holiday needs
• Experience with Microsoft Office programmes and ‘gmail/google drive’ IT programmes
• A proactive problem solver especially when under pressure
• Knowledge of snow sports is advantageous
• A strong experienced team player
• At least basic French language skills are preferable and would put you ahead of other applicants! 
• Availability for the whole season (November until end of April)
• Full Clean Driving Licence (held for at least 2 years)
• Age 21 or over (age restrictions apply due to the insurance on vehicles)
• Current Level 2 Food Hygiene Certificate or equivalent
• We will conduct DBS checks as well as taking up two professional references