Resort Manager
Job Introduction
As the face of Ski Famille/Ski Vertigo you will be our key intermediary between guests. Your role is primarily to facilitate an enjoyable and smooth guest experience for all our guests and to manage your team to achieve this.
You will be fully responsible for everything that occurs within the chalets within your resort and managing and motivating your team. You will also be expected to work closely with the Resort Childcare Manager to ensure our product is being delivered cohesively in all resorts.
This is a very diverse role and includes everything from staff management and motivation to guest welfare, sales, overseeing chalet maintenance, to name but a few responsibilities. It is an involved position requiring a high level of energy, commitment and a proactive approach.
This position is ideally suited to an experienced manager (ideally from the travel or hospitality sectors) looking for their next step up in a small business dedicated to providing a high level of service.
KEY RESPONSIBILITIES AND TASKS
- Managing, motivating, and overseeing the chalet team including pastoral care during their employment
- Plan, monitor & manage staff rotas and work schedules and ensure all team members are working within the guidelines of French work regulations
- Take responsibility in providing an excellent carefree holiday to all travelling guests, by providing regular interaction with guests
- Provide a welcoming family friendly environment in everything that you do
- Display a well-developed knowledge of your resort and the activities and facilities on offer to families
- Ensure you are always attentive to the needs of your guests and actively seeking out opportunities and revenue streams and sales opportunities to make their holiday fun, trouble free and generating revenue for Ski Famille/Ski Vertigo
- Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost
- Co-ordinate and effectively and efficiently manage all guest arrivals and departures on Transfer Day
- Maintaining and developing working relationships with all our key suppliers, ie chalet owners and ski schools
- Develop a close working relationship with UK colleagues especially Guest Relations and Accounts and respond professionally and promptly to all information requests
- Undertake all company paperwork including regular H & S checks professionally and clearly
- Take full responsibility for all company provided IT services and phones
- Take full responsibility for all company provided vehicles and their paperwork requirements
- Take full responsibility for any company cash and its recording and safekeeping at all times
- Undertake regular staff accommodation checks and manage concerns efficiently
- In liaison with the Chalet Manager (if appropriate) undertake weekly chalet checks and monitor, manage and provide feedback to the chalet team concerning chalet standards. Working with your line manager providing training ‘in situ’ if required
- In cooperation with the Chalet Manager, place weekly food, chalet supplies, linen and wine orders, being mindful to careful stock control and management of resources
- Ensuring all guests receive any pre ordered ski extras (ski passes/equipment etc) and driving sales on any local opportunities
- You will be a key player in delivering our resort start of season training programme and as such should be comfortable communicating to a group of people within a training environment
- Uphold the reputation of Ski Famille/Ski Vertigo
REQUIREMENTS OF THE ROLE
- Experience of managing a young team in a foreign environment
- Previous experience in high end hospitality delivery with a critical eye for detail
- Great self-motivation and organisational skills
- Friendly, flexible, enthusiastic, approachable and diplomatic
- Able to deliver excellent customer service in all circumstances & to guests of all ages
- An understanding of the differences between adult & child holiday needs
- A proactive problem solver especially when under pressure
- Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
- Experience with Microsoft Office programmes and ‘gmail/google drive’ IT programmes
- Knowledge of snow sports is advantageous
- A strong experienced team player
- At least basic French language skills are preferable & would put you ahead of other applicants!
- Availability for the whole season (November until end of April)
- Full Clean Driving Licence (held for at least 2 years)
- Age 21 or over (age restrictions apply due to the insurance on vehicles)
- Current Level 2 Food Hygiene Certificate
- We will conduct DBS checks as well as take up two professional references