Chalet Host

Job Introduction

Our Chalet Hosts are key to delivering fantastic, memorable holidays to all our Ski Famille and Ski Vertigo guests, from our youngest to oldest!  You will be responsible for a chalet and all that it entails, cooking and delivering delicious food and upholding exceptional cleaning and housekeeping standards.

Our guests look forward to returning from a day on the slopes to a well presented meal in a beautiful clean, well maintained chalet; your skills, ability and attention to detail can make their holiday and ensure that guests return year after year.

This is a fantastic opportunity for a confident ‘home cook’ to demonstrate their experience and love of food to a wide age range of customers. You will be well presented, highly organised and comfortable working under your own initiative to manage a kitchen and ensure meals are cooked and presented to a high standard.  You will also take great pride in the cleanliness and general upkeep of your property.

You will work with Resort Managers and Resort Chalet Managers to deliver our product.  You will be expected to undertake chalet stock takes for all goods including food and cleaning products and to manage your stock control and minimise unnecessary spend and wastage.

Our chalets sleep between 6 and 30 guests. We generally work on a ratio of approx. 8 to 10 guests per chalet host.

KEY RESPONSIBILITIES  AND TASKS

• Provide an outstanding care free holiday to our guests.

• Create a welcoming and friendly environment in your chalet(s)

• Cook and present breakfasts, afternoon teas, children’s meals and adult evening meals to a consistently high standard, understanding the age differences and culinary variations within our portfolio of guests and adapting to deal with dietary requirements when necessary

• Plan and manage weekly food and cleaning inventory for the chalet, including stock checks, ordering, and coordinating deliveries. 

• Ensure efficient provisioning, maintain accurate records, and minimise waste while keeping the chalet fully supplied at all times

• Carry out daily housekeeping duties including cleaning bedrooms, bathrooms and communal guest areas

• Always maintain a high standard of chalet hygiene, cleanliness & presentation

• Complete thorough weekly chalet deep cleans

• Ensure you are always attentive to the needs of your guests and are always actively seeking out opportunities to make the holiday fun and trouble free

• Work with your team colleagues to ensure smooth and cost-effective resort operations.  

• Uphold the reputation and standards of Ski Famille & Ski Vertigo at all times.

REQUIREMENTS OF THE ROLE

Essential:

• A confident and keen cook with a minimum of 2 years experience working in hospitality.  This must include proven cooking experience, with at least two of the following present: 

  • Catering experience e.g. proven 2 months working in a professional kitchen, 

  • Regular ‘dinner party’ cooking for at least 8 guests,

  • Completion of a cookery course, supported by practical cooking experience.

• Experience in cleaning and housekeeping

• A friendly, flexible and enthusiastic personality

• A strong team player

• Self motivated, with well developed organisational skills and a keen eye for detail

• Adaptable, with the ability to think on your feet and tailor menus based on dietary requirements and food provisions if required

• Able to deliver excellent customer service to guests of all ages

• Understanding of the differing needs of adult and child guests, with the ability to tailor your service to each individual using a ‘one size fits one approach’ 

Bonus Skills & Experience, the following are advantageous;

• French language skills are beneficial and would put you ahead of other applicants

• Recognised Chalet Hosting Course

• Knowledge of our operating ski areas is desirable 

Additional requirements:

• Availability for the whole season (mid-November until late April)

• Current Level 2 Food Hygiene and Safety Certificate

• A current basic DBS check

• We will take up at least two professional references

Please note: candidates with substantial, demonstrable private cooking experience at a comparable scale will also be considered.